1. Purpose
These General Terms of Service (hereinafter "TOS") govern the contractual relationship between Cloud Capital Sarl-S (hereinafter "the Service Provider") and any natural or legal person (hereinafter "the Client") using its consulting and sovereign digital infrastructure deployment services.
2. Identification of the Service Provider
Cloud Capital Sarl-S
Société à Responsabilité Limitée Simplifiée
RCS Luxembourg: B274858
Intra-Community VAT: LU34770369
Establishment authorization: 10145408 / 0
Contact: [email protected]
3. Scope of Application
These TOS apply to all services provided by the Service Provider, including in particular:
- Digital sovereignty consulting and auditing;
- Deployment and configuration of infrastructures (Nextcloud Hub, Matrix/Element, Odoo, Keycloak, MONARC.lu);
- Training and skills transfer;
- Technical support and maintenance contracts.
Any order placed with the Service Provider implies full and complete acceptance of these TOS.
4. Formation of the Contract
The contract is formed upon the signing of a quote or commercial proposal by the Client. No service begins before receiving written agreement or the financial consideration provided for in Article 5.
5. Rates and Payment terms
5.1 Rates
Rates are expressed in euros (EUR), excluding the applicable Luxembourg VAT. They are shown in the quote given to the Client and are valid for thirty (30) days from their date of issue.
5.2 Payment terms
Unless otherwise stipulated in the quote, a deposit of 50% is required upon ordering, the balance being due upon delivery or deployment into production. Payment is made by SEPA bank transfer. Any late payment entrains the application of late interest at the Luxembourg legal rate plus three (3) percentage points, as well as a fixed recovery indemnity of 40 EUR.
6. Obligations of the Service Provider
The Service Provider undertakes to perform the services with the care and diligence expected in its sector of activity. This is an obligation of means. The Service Provider undertakes to respect the confidentiality of the information provided by the Client.
7. Obligations of the Client
The Client undertakes to provide in a timely manner all information, access, and resources necessary for the proper execution of the services. Any delay attributable to the Client may result in an adjustment of delivery times and/or additional costs.
8. Intellectual Property
Deliverables specifically created for the Client become their property upon full payment of the invoice. Tools, methods, and generic components developed or used by the Service Provider remain its exclusive property. The Client receives a non-exclusive and non-transferable license to use them for their own needs.
9. Limitation of Liability
The Service Provider's liability is limited to the amount of sums actually paid by the Client for the service concerned. The Service Provider shall not be held liable for indirect damages, operating losses, or data loss resulting from the use or inability to use the services provided.
10. Termination
In the event of a serious breach by one party of its obligations, the other party may terminate the contract by registered letter with acknowledgment of receipt, after a formal notice has remained unanswered for fifteen (15) days. Services already performed remain due.
11. Data Protection
The processing of personal data potentially collected as part of the commercial relationship is governed by the Privacy Policy of the Service Provider, in accordance with the General Data Protection Regulation (GDPR) and the Luxembourg law of August 1, 2018.
12. Applicable Law and Competent Jurisdiction
These TOS are subject to the law of the Grand Duchy of Luxembourg. Any dispute that cannot be resolved amicably will be brought before the competent courts of Luxembourg City.
13. Modifications
The Service Provider reserves the right to modify these TOS at any time. The applicable version is the one in effect on the date the quote or order is signed.
Last update: April 15, 2026.